Privacy Policy

1. Introduction

Welcome to mentor.energy ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

By accessing or using mentor.energy, you agree to the terms of this Privacy Policy. If you do not agree with our practices, please do not use our services.

2. Information We Collect

2.1 Information You Provide

• Account information (name, email address, password)
• Profile information (professional background, expertise, bio)
• Payment information (processed securely through Paystack)
• Communications (messages, session notes, support requests)
• Content you create (forum posts, comments, resources)

2.2 Information Collected Automatically

• Device information (browser type, operating system)
• Usage data (pages visited, features used, time spent)
• IP address and approximate location
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our services
• Match mentees with appropriate mentors
• Process payments and prevent fraud
• Send important updates and communications
• Provide customer support
• Analyze usage patterns to enhance user experience
• Comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share your information with:

• Other users: Profile information visible to mentors/mentees
• Service providers: Payment processors, hosting services, analytics
• Legal requirements: When required by law or to protect rights
• Business transfers: In connection with mergers or acquisitions

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encryption, secure servers, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

• Access and receive a copy of your personal data
• Correct inaccurate or incomplete information
• Delete your account and associated data
• Object to or restrict certain processing
• Data portability
• Withdraw consent at any time

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. We may retain certain information as required by law or for legitimate business purposes after account deletion.

8. International Transfers

Your information may be transferred to and processed in countries other than Nigeria. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at: